CORONAVIRUS UPDATE
Rayne Building and Loan

RBL Is Committed To Community Banking

Letter from President/CEO Claire C. Benoit

Rayne Building and Loan is committed to community banking, just as we have since our beginning in1900.  We continue to balance providing the services you rely on while maintaining the health and safety of all our employees and customers during these concerning times surrounding COVID-19.  We have all felt the changes to our daily lives and are constantly adjusting to this evolving situation. We are monitoring for updates from public health officials, government agencies and regulators in order to fulfill our commitment to you in the safest possible way.  We are all in this together and we understand how difficult it is for our families, employees and customers. We are optimistic about the near future and we will be here to assist and navigate you throughout these times. Please refer back to this website and RBL’s Facebook page for updates and relevant information. 

Additional Ways We Can Serve You

With limited lobby services, customers are urged to call ahead of arrival to determine their accessibility.  If you are concerned about visiting our office or utilizing our Drive-Thru, we will do everything we can to assist you over the phone.  Please call us at 337-334-7535. You can also visit our Contact page (make Contact a link) to email us your questions or concerns.  We also have a drop box in the front of our building available to you 24/7.  

You can also use our ONLINE BANKING site and MOBILE BANKING APP services which gives you 24/7 access to your RBL accounts.  Our online services give you the freedom to make loan payments, check balances and transfer money to your RBL accounts, as well as, other financial institutions. It only takes about five minutes to set up your RBL ONLINE BANKING.

  • To get started click on “ENROLL NOW”.  You will be asked to set up your account details, personal credentials, and your challenge questions.

  • Once established, you can log back in by entering your User ID and Password to see your accounts held at RBL and/or to make INTERNAL transfers between accounts.

  • To make EXTERNAL transfers (transfers from our institution to another institution), go to the transfers tab to launch “EXTERNAL TRANSFERS”.  NOTE: Setting up your External Transfers must be done using a desktop or laptop computer and not your phone.  

  • You may also sign up for our Mobile Banking APP after setting up your online banking.  Upon accepting the terms and conditions, enter your cell phone number and it will push a text message to your phone allowing you to download the App.  The App is called TouchBanking with our App Code RBLMobile (NOT case sensitive).

COVID-19 Related Hardships

We are dedicated to supporting our customers. If you’ve been impacted by COVID-19 and need our assistance, please contact us to discuss your circumstances so that we can learn how to best help you.  If you need information about Mortgage Payment Assistance during this difficult time, we are ready to listen.  The sooner you call the better we can help determine which solution may be best for you and your family. Please call us at 337-334-7535 Monday – Friday from 8 am to 4 pm or send us a message through our website at CONTACT US (make Contact Us a link).  

For additional information about COVID-19, visit the following organizations for the latest information available:

Centers for Disease Control:         

https://www.cdc.gov/

FDIC Frequently Asked Questions About Banking During COVID -19:

https://www.fdic.gov/coronavirus/faq-customer.pdf

Louisiana Bankers Association COVID-19 news:      

https://lba.org/LBA/LBA_at_Work/Emergency_Preparedness_Coalition/Coronavirus_Bank_Customer_Resources/LBA/CommunicationLayouts/2020_Coronavirus_Bank_Customer_Resources.aspx

FTC Scam Warnings:

https://www.consumer.ftc.gov/blog/2020/02/coronavirus-scammers-follow-headlines